Q: Can we get some samples? Any charges?
A: Yes, the customized samples will be charged a set-up fee
according to your requirements. We also offer free samples for you
to check the quality, but we do not cover the shipping cost.
Q: How can we get a quote?
A: Please offer specifications of the products, such as material,
size, shape, color, quantity, surface finishing, etc.
Q: Can you help with the design? What format design file do you
want for printing?
A: We have professional designers to help with simple information
such as logos and some images. Design format: AI; PDF; CDR; PSD;
EPS.
Q: How long can I get a sample and how long is the mass production
lead time?
A: Sample time: 3-5days, production lead time is usually about 7-20
working days.
Q: How can I know if my goods have been manufactured?
A: Photos took on-site will be sent to you during the production.
We will keep you updated in time.
Q: How can you guarantee your quality? If we don't satisfy your
quality, what will you do?
A: Normally we do samples for you to confirm every detail before
mass production. The goods will be produced according to the
confirmed samples. For quality issues, please get back with reasons
and photos then we will send you improved replacements or refunds.
For Trade Assurance Orders, you can apply for Alibaba’s help to
negotiate.
